Cancellation & Security – FAQs
Can I cancel my booking?
We’re sorry when plans change, but your property is reserved exclusively for you.
With cancellation insurance: you may be covered—please check your policy.
Without insurance: you can cancel up to 60 days before arrival; the deposit is non-refundable.
Within 60 days of arrival: the full rental amount is due.
When will I receive the property address?
For privacy reasons, we share the exact address after your booking is confirmed and the second payment is received (typically four weeks before arrival).
How can I contact Villas Royal?
All details are on our website. You can reach us by email or phone. Our team speaks Spanish, German, and English.
Can I trust you with my details?
Yes. We comply with strict privacy laws. Your data is used only internally, and our systems are secure.
Can I change my booking?
Get in touch with us. Depending on availability and time until arrival, we’ll review your options. We’re flexible where possible, but booking conditions remain binding, so please read them carefully.
Is cancellation insurance available?
Yes. You can add travel and cancellation insurance when booking on our website to protect your trip if the unexpected happens.
How does the security deposit work?
If a deposit applies, the amount and due date are clearly shown on your booking form. Provided the property is left in good condition, we refund the deposit within 8 days after departure.
