Preparation & Stay – FAQs
Before Your Arrival
What do I need to bring?
Just your personal belongings – clothes, travel documents, and any essentials.
All properties come with fully equipped kitchens, crockery, pans, and cutlery.
Bed linen, duvets, towels, and tea towels are provided and changed regularly.
Where exactly is the property located?
The area or urbanisation is shown on the property page.
After your booking is confirmed and the full rental paid, you’ll receive the exact address and GPS coordinates (compatible with Google Maps).
How do I get the keys?
Keys are normally collected from our offices in Jávea, Dénia, or Moraira.
Sometimes, the owner or staff will meet you at the property, hand over the keys, and give a short tour.
Full details are always provided in your booking confirmation.
What if I’m delayed?
No problem – just call us if your journey takes longer than expected so we can adjust arrangements.
Can I book a cot, high chair, or playpen?
Yes. These extras can be added during the booking process (some may carry a small fee). If you forgot to add them online, simply contact us afterwards to arrange.
Can I bring my pet?
Some properties allow pets – use the filter on our website to find them.
If permitted, please ensure the property is kept clean.
Don’t forget to bring your pet’s passport, vaccinations, and ID (microchip/tattoo).
Can I only arrive and depart on Saturdays?
High season (June–August): arrival and departure days follow the calendar shown online.
Other times: flexible arrival and departure days are usually possible.
Who is my local contact person?
Our Villas Royal staff are your local contacts.
Available during office hours by phone and email.
Emergency assistance is available 24/7.
Is there a telephone in the property?
Rarely – and usually not available for guest use. Please ensure your mobile works in Spain and provide us with your number at booking.
Is Wi-Fi available?
Most properties include reliable Wi-Fi, stated clearly on each property page.
If Wi-Fi is not available, you can rent a Wi-Fi dongle from the local manager.
Is parking available?
Villas/holiday homes: usually private parking.
Apartments: public or shared parking.
Full details are shown on each property page.
How far are the nearest facilities?
Distances to shops, restaurants, beaches, and medical services vary per property. Each listing clearly states what’s nearby so you know when a car is required.
Are properties suitable for disabled guests?
This depends on the property. Our website highlights features such as step-free access or adapted bathrooms. Contact us with your requirements so we can recommend suitable homes.
Can I book extra cleaning?
Yes. Additional cleaning can be arranged for a fee. We recommend booking in advance, especially in high season, to guarantee availability.
During Your Stay
Who is responsible for damage?
Guests are responsible for any damage caused.
You can add liability or damage insurance when booking.
Always report damage immediately.
Costs may be deducted from the deposit. If damage exceeds the deposit, you will be liable for the balance.
Is linen provided?
Yes – every property is equipped with clean bed, bath, and kitchen linen. If anything is missing, we’ll provide replacements.
Do I have to pay any taxes?
Yes, but these are included in the rental price.
Can I leave earlier than planned?
Yes, but please inform your local representative so cleaning and inspections can be adjusted.
Can I leave a review?
Yes – after your stay you’ll receive an email survey. Your feedback helps future guests and owners, and we greatly value your comments.
When will I get my deposit back?
Many properties don’t require a deposit.
If one applies, it’s always shown on your booking form.
Refunds are made within 8 days of departure, after the property has been checked.
How are complaints handled?
Report issues immediately to your local representative or contact Villas Royal by phone/email. We’ll work with the owner to resolve the issue quickly.
What if something breaks?
Contact the local manager or booking office immediately. Our technicians will carry out repairs quickly. Always report issues promptly to prevent further damage.
Are utilities included?
Short stays: utilities are usually included (see your booking form).
Long-term stays (several months): usage may be charged separately.
Do you offer extra services such as car hire or transfers?
Yes. We can assist with car rentals, airport transfers, excursions, boat rentals, and more. Contact us in advance to arrange.
